← Back to the menuPrivacy notice
Last updated 10 November 2026
- We only collect what we need to make and deliver your food.
- We never sell your details. We only email you offers if you ask us to, and you can stop them with one click.
- Card payments are handled by Stripe. We never see or store your card number.
- You can see, change or delete your account at any time from the account button on our website.
Who we are
This website is run by [your business's legal name, for example "A N Other trading as Slices" or "Slices Telford Ltd"], 43 High Street, Wellington, Telford TF1 1JW. We're responsible for your personal information (the "data controller").
If you have any questions about this notice or your information, contact us:
- Email: [your contact email]
- Phone: 01952 242255
- Post: Slices, 43 High Street, Wellington, Telford TF1 1JW
We're registered with the Information Commissioner's Office (ICO). Our registration number is [your ICO registration number].
What we collect
When you place an order (with or without an account):
- your name and mobile number
- for delivery, your address and postcode
- what you ordered, when, how you paid and the total
- anything you write in a note to the shop
Your email address, if you give it at checkout, so we can send your order confirmation (and let you know if we can't take your order).
If you create an account, we also keep your email address and a password. Your password is stored only in a scrambled form (a "hash"), so nobody at Slices can read it. We keep a list of your past orders so you can track them and order them again. If we're running a loyalty stamp card, we keep your stamps and rewards with your account. If you tick "Email me offers", we keep a record of that choice and when you made it.
When you pay by card, you enter your card details on Stripe's secure payment page, not on our website. Stripe tells us whether the payment worked. We never receive or store your card number.
Allergies and dietary needs. If you tell us about an allergy in a note, we use it only so the kitchen can prepare your food safely. By adding it, you agree to us using it for that purpose. You don't have to tell us, but if you have an allergy please also call us before ordering.
Why we use it, and our legal reasons
| What we do | Legal basis |
|---|---|
| Take, prepare and deliver your order, take payment, and contact you about it (for example if we can't find your address) | To carry out our contract with you |
| Run your account: sign-in, saved details, order history and "Order again" | To carry out our contract with you |
| Send your order confirmation and, if you ask, a password reset link | To carry out our contract with you |
| Check your postcode is in our delivery area and work out the delivery fee | To carry out our contract with you |
| Run the loyalty stamp card and discount codes (including checking a "first order" code hasn't been used before with your phone number) | Our legitimate interests in running fair offers |
| Send you offers and news by email | Your consent, which you can withdraw at any time |
| Use allergy information you give us to prepare your food safely | Your explicit consent |
| Keep order and payment records for our accounts and tax | Legal obligation |
| Keep the website secure, prevent fraud, and deal with complaints or refunds | Our legitimate interests in running a safe, honest business |
We only send offers by email if you've ticked "Email me offers". Every offer email has an unsubscribe link, and you can also untick the box in your account at any time. We don't use your information to make automated decisions about you.
Who we share it with
- Our staff and delivery drivers, who see your order, name, phone number and address so they can make and deliver it.
- Stripe, our card payment provider. Stripe processes your payment and keeps its own records as required by law. See Stripe's privacy policy.
- Our email provider, [your email provider, for example Brevo], which sends our emails (order confirmations, password resets and offers) on our behalf and isn't allowed to use your email address for anything else.
- Our website hosting provider, Namecheap, which stores our website and its data on our behalf and isn't allowed to use it for anything else.
- The police, HMRC or other authorities, only if the law requires us to.
We never sell your information or share it with advertisers.
Some of these providers may process data outside the UK. Where they do, they use legally approved protections, such as the UK's international data transfer agreements, so your information stays protected to UK standards.
How long we keep it
| Information | How long |
|---|---|
| Your account (name, email, phone, address, password) | Until you delete it. You can do this any time from "Your account". If an account isn't used for 3 years, we'll delete it. |
| Your name, phone, address and notes on past orders | 12 months after the order, then removed |
| Order and payment records (what was ordered, amounts, dates) | 6 years, as HMRC requires, then deleted |
| Card orders where payment wasn't completed | Deleted automatically after about 35 minutes |
| Password reset links | 1 hour, or until used |
| Your choice about offer emails | For as long as you have an account, so we can show we had your permission |
| Daily backup copies of our records | 14 days, then replaced automatically |
If you delete your account, orders you've already placed stay in our records for the periods above (so we can keep our accounts correct), but they're no longer linked to you.
Cookies and your browser
We only use what's needed to make the website work. We don't use advertising or tracking cookies, so we don't ask you to accept any.
| Name | What it does | How long |
|---|---|---|
slices_cust | Keeps you signed in to your account | 90 days, or until you sign out |
slices-basket2 | Remembers your basket on your device | Until you order or clear it |
slices-customer | Remembers your checkout details on your device so you don't have to retype them | Until you clear your browser data |
slices-pending-basket | Keeps your basket safe while you're on the card payment page | Until your payment finishes |
The last three are stored only in your own browser, not sent to us. Staff also use a sign-in cookie (slices_staff) on the kitchen screen, which doesn't affect customers.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that's wrong (you can also edit your account details yourself)
- ask us to delete your information (you can delete your account yourself)
- ask us to limit how we use it, or object to us using it
- ask for your information in a format you can take elsewhere
- withdraw your consent, for example for allergy information or offer emails, at any time
To use any of these rights, contact us using the details above. It's free, and we'll reply within one month.
Keeping it safe
Our website uses a secure (HTTPS) connection. Passwords are stored scrambled, sign-ins can't be forged, and repeated wrong passwords are blocked. Only our staff can see orders, using a password-protected kitchen screen. Backups are kept on the same secure server and any copy we download is kept safely.
Complaints
If you're unhappy with how we've used your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this notice
If we change how we use your information, we'll update this page and the date at the top.